Step Recipe for Success free essay sample

I know the best way to grow our business is to climb with care and confidence. † †¢ With 1,240-plus Chick-fil-A restaurants in 38 states and Washington, D. C. , Chick-fil-A is the second-largest quick-service chicken restaurant chain in the nation, based on annual sales. 2. CREATE A â€Å"LOYALTY EFFECT† â€Å"Our people are the cornerstone of all that we do at Chick-fil-A. As a chain, we believe that attracting great people helps create an unforgettable experience for our customers. It requires a lot of time and effort to make sure you have the right people working the right jobs, but we believe this is time well spent. The bottom line is that our people, from our restaurant Operators to the team members they hire, enjoy their work. Fewer than five percent of our franchise Operators leave the chain in any given year. The more we can foster the feeling that we are a group of people working together, depending on each other, the more likely we are to be loyal to each other. We will write a custom essay sample on Step Recipe for Success or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Customer satisfaction is the payoff for spending the time to search for the best employees. Our restaurant team members have proven time and time again that going out of your way to make sure our customer has a pleasurable dining experience will build customer loyalty. †¢ â€Å"This loyalty effect, the full range of economic and human benefits that accrue to leaders who treat their customers, Operators, and employees in a manner worthy of their loyalty, is at the core of most of the truly successful growth companies in the world today. And there is no clearer case study of the loyalty effect than Chick-fil-A. † –Fred Reichheld, Harvard Business Review and author of The Loyalty Effect. Truett Cathy’s 5 Step Recipe for Business Success / Page 2 * Exerpts adapted from Truett Cathy’s Second Book: Eat Mor Chikin: Inspire More People (2002 Chick-fil-A, Inc. ) 3. NEVER LOSE A CUSTOMER â€Å"Ever since I was a teenager delivering newspapers (for seven straight years), I have tried not to lose a single customer. I treated each one like the most important person in the world and delivered each paper as if I were delivering it to the front door of the Governor’s mansion. The key to succeeding with a paper route and the restaurant business, I would later learn, is to take care of the customer. Whether on the paper route or in my restaurants, I have found that the most effective way of promoting my business didn’t cost me anything but a little kindness to my customers. †¢ In 1935, at age 14, Truett delivered the Atlanta Journal newspaper to residents of America’s first public housing project, Atlanta’s Techwood Homes and developed his â€Å"people first† business philosophy. Chick-fil-A’s commitment to this principle is reflected in its mission statement to â€Å"Be America’s Best Quick-Service Restaurant at Winning and Keeping Customers. † †¢ 4. PUT PRINCIPLES AND PEOPLE AHEAD OF PROFITS â€Å"I’d like to be remembered as one who kept my priorities in the right order. We live in a changing world, but we need to be reminded that the important things have not changed. I have always encouraged my restaurant Operators and team members to give back to the local community. We should be about more than just selling chicken, we should be a part of our customer’s lives and the communities in which we serve. † †¢ Through the WinShape Centre Foundation, Truett operates foster homes for more than 150 children and sponsors a summer camp for more than 1,800 children each year; in addition, he provides college scholarships for Chick-fil-A restaurant employees (more than $20 million awarded since 1973). Chick-fil-A partners with nearly 1,200 elementary schools nationwide by providing the Core Essentials Character Education Program, which teaches students one value trait each month. Additionally, Chick-fil-A restaurants are involved in the local community with activities such as blood drives, school fundraisers, family nights and children’s sports sponsorships. †¢ Truett Cathy’s 5 Step Recipe for Business Success / Page 3 5. CLOSED ON SUNDAY â€Å"I was not so committed to financial success that I was willing to abandon my principles and priorities. One of the most visible examples of this is our decision to close on Sunday. Our decision to close on Sunday was our way of honoring God and of directing our attention to things that mattered more than our business. † †¢ Chick-fil-A is the only major fast-food restaurant chain to be closed on Sundays, one of the busiest days of the week in the restaurant business. Despite being closed on Sundays, Truett Cathy has led Chick-fil-A on an unparalleled record of 38 consecutive years of sales increases, with its core free-standing restaurants achieving higher sales per unit in six days (with shorter operating hours) than most major chains in the industry.

Land mines essays

Land mines essays There are many different types of land mines that still exist today,that were planted to kill soilders back in Vietnam and other wars. There are five types of antipersonal mines. Blast mines are the most common. When someone steps on them they explode. Because it has a very large charge it often kills people rather than just injuring them. Fragmentation mines have tripwires which lie a few centimeters above the ground. When someone walks into them, the mine shoots out hundreds of metal fragments at twice the speed of an ordinary bullet. Bounding framentation mine jump into the air when activated, to about the hight of a persons chest before they explode . They kill the person who sets them off and can kill over a wide area. Directional Fragmentation mines shoot out steel balls in one direction at high speed. They are set off by tripwires or remote. Also Scatterable mines do not have to be laid by hand they can be droped by an airplain or by artillery. They land on the ground without exploding and some even set their own tripwires. There are around 110 million land mines in 64 countries still lodged in the ground. Just like today and in Vietnam children pick up or step on the devices while herding animals, or working in the fields or just playing. Since many of the explosives look just like toys, tops, pineapples or butterflies, children are drawn to them. In some areas, children scavenge mines for scrap metal. Limbless and blind children around the world bear witness to the land mines path of destruction. Since 1975, the devices have killed more than one million people. They continue to kill more than 800 victims each month and disable more than 1,000 others. Women and children in Angola account for more than 20,000 amputees. Many of todays land mines, which can remain active for decades, were planted before their youngest victims were born. ...

Cheap Labor and Outsourcing Research Paper Example | Topics and Well Written Essays - 3000 words

Cheap Labor and Outsourcing - Research Paper Example y workers with robots.† (Musil, 2012) But for the cheap labor available in the thickly populated countries like China, India and Indonesia there is no other justification for shifting or creating new facilities in these countries by the American companies. In fact, the companies do make several compromises in other areas to exploit the cheap labor. Do we have plans to shift the production facilities back to America, if labor could be replaced with robots? The indiscriminate outsourcing drive is neither in the interest of the host countries nor in the interest of the USA in the long run. This paper seeks to analyze the causes for outsourcing either within the country or to foreign countries, its impact on the business and economy of the USA and the host countries. It is not the question of what is good to American economy. The issue has several dimensions. Is corporate social responsibility of the multinational companies engaged in outsourcing spree limited to only the USA? Are they not responsible for human rights issues involved in the operations of the suppliers? Disturbance of the existing equilibrium in the employment market either locally or internationally creates serious imbalances in the economic system in the long run and result into a situation of ‘catching the tail of a tiger’, meaning neither you can afford to leave the tail nor holding it for long! â€Å"Outsourcing is generally recognized as a strategy for producing cost saving, however, by simply following a traditional cost-focused approach, companies may be missing opportunities to gain further competitive advantage† (Deloitte, 2008). The following points need to be carefully considered in respect of cheap labor in view of its impact in general on the economy. 3. The market is saturated locally and establishment of production facilities in a third country could meet the local demand in such country and this unit could act as a hub for export of such products to other countries. In

More perfect union speech Essay Example | Topics and Well Written Essays - 500 words

More perfect union speech - Essay Example The problem was first caused by the white race subgroup in the United States as against other racial subgroups, especially the African-American subgroup. No matter what side it is, having and spreading resentments does not help alleviate conflicts and sharp differences. Anger and resentment does not solve any problem. In fact, sentiments and notions of anger and resentment add more fuel for problems to escalate. Anger and resentment only encourage animosity and division among people and groups. Conflicts arise when anger gets in the way of better judgment, and clouds rationality and logic. The world is already rife with too many prejudicial tendencies by groups that espouse ambivalent notions. Even religious leaders are guilty of preaching such messages, basing their sermons and teachings on personal beliefs and experiences. In relation to that part of his speech, Obama quoted William Faulkner by saying that, â€Å"the past isnt dead and buried. In fact, it isnt even past". What Obama is trying to say is that issues of the past regarding race relations are still ongoing, and have never been put to rest. This was especially visible and expected during Obama’s campaign for presidency, in which the likeliness of him winning the post was unexpected. Take into consideration the fact that all the United States presidents before Obama were Caucasians. This implies that American society still considers race as a factor and issue in national decisions. That being the case, the question that arises is whether a trans-racial society is possible and desirable in the United States. It is possible for such a society to exist, but only if the people learn and are educated to see society and state beyond the differences of race. There needs to be a change in cultural awareness, which plays a significant role in social activities. Differences in

Kindergarten Language Lesson Plan Term Paper Example | Topics and Well Written Essays - 1000 words

Kindergarten Language Lesson Plan - Term Paper Example ideology puts focus on the needs of the times and what are needed to become a productive member of society and thereby design the educational curricula according to the assessed need of the time. It emphasizes skills and competencies that have to be learned in order to survive in the real world. Refer to your copy of the Goal Three Standards. List three(3) appropriate standards and describe the activities provided for students in this lesson that demonstrate the Goal 3 Standards. How do these relate to the assignment? In introducing the lesson to the pupils, the audience has to consider as children who loves to play and have short attention span. Such, the lesson has to be presented as fun and engaging for the lesson to be effective. 1. Encourage children to talk what is their favorite game and then ask them to describe them. Most likely boys will talk about sports while girls will talk about their friends. The importance in this activity is to engage the pupils to express themselves. 2. Second, ask them why they like such games. This will provide the teacher an opportunity to assess the language skill level of pupils and can apply necessary changes in the lesson plan when appropriate. Kindergarten is the stage where children are beginning to read or has just learned how to read. This skill must be enhanced to enable the pupils to acquire other knowledge through the skill of reading. 1. Colorful representation of the alphabets should be used where consonants and vowels are segregated. Most likely, children already know what they are but it would be necessary for them to recite them just to familiarize them. 3. When the pupil has already a grasp that the combination of consonants and vowels actually forms a word, they will be engaged in a game of word creation where they will be given letter blocks to construct words by pairing the letters. 1. To encourage children to work independently and still interested with the subject matter, present them

Factors behind Malysias economic boom

Factors behind Malysias economic boom Malaysia is a country endowed with rich resources, possesses well-developed infrastructure and is socio-politically stable. Malaysia has achieved fairly impressive economic success since 1970. Before 1969, Malaysia underwent poverty, unemployment and inter-ethnic economic imbalances caused by colonialism and then by the laissez-faire policies after Independence (Gomez Jomo 1999). From a poverty-stricken country that relies on agriculture and raw materials(rubber and tin exports) as nations economic source, Malaysia has now advance to an export-oriented industrialisation stimulated by technology intensive, knowledge based and capital intensive industries. Malaysia a multicultural country comprised of the 3 dominant ethnic group, Malay(50.4%), Chinese (23.7%) and Indian(7.1%) with an approximate population of 28 million, she is able to maintain economic advance within social unity (CIA World Factbook, 2010). Hence, in appreciative of Malaysias economic success in a sustained multicult ural unison, this essay will provide an overview on the government efforts in moving Malaysias dependence on low-income agricultural sector to export-oriented industrialisation (EOI) as well as attracting lucrative foreign direct investments (FDI). To address these, this essay will be divided into four sections. The first section will present a short account of indicators on Malaysias real GDP and poverty incidence. The second section, divided into subsections, will illustrates the major factors behind Malaysias economic boom in industrialisation and FDI since 1970, primarily through government intervention. The third section will attempt to evaluate Malaysias future economic challenges of how distributive policies may have hindered Malaysias future economic growth. The last section of the essay suggests recommendations on Malaysias approach in sustaining and improving economic growth. MALAYSIAS REAL GDP AND POVERTY INCIDENCE Graph 1 shows the real GDP growth and inflation in percentage of Malaysias economy. Based on the graph, the real growth rate averaged 7.8 per cent per annum during the 1970s but slowed to 6.9% during 1980 fell negative 1 percent in 1985, with better macroeconomic policies and market-based reforms, the Malaysian economy resumed rapid growth in 1987. Over the nine years to 1997, the average growth of GDP accelerates to over 8 per cent. Overall, Malaysias averaged 6.5 per cent of real GDP from 1971 to 2009 is a considerably impressive figure by developing country standards. The inflation rate although highest in 1974 at 17.4 per cent, the inflation has been kept relatively low after the first oil shock, averaging below 4 per cent from 1975 to 2009. Although unemployment rate was relatively higher for the first 2 decade during the implementation of NEP, it averages below 4 percent during the implementation of New Development Policy (NDP) and National Vision Policy (NVP). Graph 2 illustrates the incidence of poverty in Malaysia from 1970 to 1999. The total poverty of incidence shows a declining pattern up to 1997 but the rate moved up slightly in response to the Asian Financial Crisis. 85,900 households poverty in urban areas was reduced to 57,100 in 1993 whereas rural poverty reduced from 791,800 households to 268,200 in 1993. The large decrease in poverty incidence was a result from the growth in the economy, which created job opportunities in the non-traditional sectors (Zin ). FACTORS BEHIND MALAYSIAS ECONOMIC GROWTH Implementation of NEP (1971-1990) One of the major factors that boost Malaysias economic growth was the implementation of the New Economic Policy (NEP) from 1971-1990. According to Athukurola, at independence, native Malays accounted for 52% of the population and dominated politics but were relatively poor as involved mostly in low-productive agricultural activities(Barlow, 2001). However, the ethnic Chinese comprising 37% of the population enjoyed greater economic strength and dominated the most modern sector activities(Barlow, 2001). Of the 49 per cent of household in peninsular that received an income below the poverty line, 88 percent were found in the rural areas. Farmers made up 48 per cent and 30 per cent were farm or estate labourers. (Cho, 1990 p.68) Hence, the NEP prime objectives were to attain national harmony and inter-racial economic parity by eradicating poverty irrespective of race and to eliminate the association of race with economic role by reforming the society (Gomez Jomo, 1999, p. 24). For the former, the overall development plan was reformulated with emphasis on EOI, and development program on rural and urban areas (Menon 2008). The latters objective called for greater government intervention mainly on ethnic affirmative action, which includes accelerating expansion of the Malay middle class, accumulating Malay ownership of share capital in limited companies and producing Malay entrepreneurs (Gomez). In conjunction with the NEP, the main aim of the First Malaysia Plan (1996-70) was to promote agricultural and industrial activities so as to diversify the economy and create employment. Accordingly, the focus was on labour-intensive import and export substitution(). Hence, to achieve these goals, part of the NEP aimed at changing the employment patterns in the urban areas to reflect the racial composition of the country, and increasing Bumiputera equity in corporate ownerships from 2% in 1970 to 30% by 1990 (Menon). In order to achieve the restructuring objective, th e government established a large number of public enterprises such as Petronas(National Oil Corporation), Malaysian Airline System (MAS), and the Heavy Industries Corporation of Malaysia(HICOM) as well as trust agencies such as National Equity Corporation(PNB) and Amanah Saham Nasional (ASN) (Toh, 1989). Emphasis on EOI Industrialisation appears to be the key sector that led to economic growth in Malaysia. The export coefficient (total merchandise exports as a percentage of GDP) of around 50% in 1965 1880 increased modestly during the 1970s slowed in the first half of the 1980s and rose sharply from about 1987( Athukurola). The ratio was 96% in the mid-1990s. Malaysias export coefficient was the third largest in the developing world in the decade up to the late 1990s coming after the 170 percent of Singapore and 140 percent of Hong Kong. During the 1970s increasing commodities prices were a major determinant of high growth rates. (Africa). The fast-growing manufacturing industry became known as the engine of growth to the country (rasiah rajah). Based on table above, manufacturing sector contributed constant growth rates to the GDP throughout the years and during the NEP period, the percentage rose from a mere 13.9 percent to a substantial share of 27 percent. The Second Malaysia Plan (1971-75) paid much attention to EOI, in addition to increased direct government participation in commercial and industrial activities which signalled a drastic departure from the earlier practice. Structural changes in the Malaysian economy are also reflected in the changing pattern of sectoral employment, with the contribution of agriculture to employment declining from 53.5 per cent in 1970 to 15.2 per cent in 1997 and that of manufacturing rising from 8.7 per cent to 27.5 per cent over the same period (Table 2). Under the Third Malaysia Plan (1976-80), resource-based industries were given a boost, thanks primarily to the discovery of oil and gas. Education and training in the field of industrial engineering were given much emphasis, to relieve shortage of skilled manpower.Among some of the efforts that drove EOI was the opening of Free Trade Zones and licensed manufacturing warehouses in 1972(Jomo,p. 119) The main task of the Fourth Malaysia Plan (1981-85) was to boost productivity, expand the industrial base and modernise the services sector. In addition, small-scale industries were promoted through the provision of training and financing facilities. The Malaysian government had a heavy hand in the launching of the ambitious heavy industrialisation programme in the early 1980s. The establishment of Heavy Industries Corporation of Malaysia (HICOM) was a strong manifestation of direct government involvement in the countrys industrial development. To both deepen the industrial structure and extend the into high value industries, formed HICOM, a series of heavy and chemical firms in sectors such as steel, cement, automobiles,chemicals, and paper and pulp(Ritchie p.749) Apparently, the policy decision in favour of heavy industrialisation was inspired by the Korean model of industrial development based on the practice of picking winners. In fact, the First Industrial Master Plan (1985-95) had Korean fingerprints all over. The Malaysian heavy industries have been in trouble, saddled with high production costs, heavy debts, market glut and excess capacity. They are simply uncompetitive. They could not have survived, had it not been for state patronage and strong protection. Contribution of FDI to Malaysias Economy Foreign direct investment(FDI) also contributed largely to Malaysias economy. A large number of empirical studies on the role of FDI in host countries suggest that FDI is an important source of capital, complements domestic private investment, is usually associated with new job opportunities and enhancement of technology transfer, and boosts overall economic growth in host countries(Karimi Yusop). To attract a larger inflow of FDI, the government introduced more liberal incentives including allowing a larger percentage of foreign equity ownership in enterprise under the Promotion of Investment Act (PIA), 1986. This effort resulted in a large inflow of FDI after 1987(the inflow of FDI grew at an annual average rate of 38.7 percent between 1986 and 1996). The major areas of investment by foreign companies are in sectors such as electronics and electrical products, chemicals and chemical products, basic metal products, non-metallic mineral products, food manufacturing, plastic products , and scientific and measuring equipment.(Ministry of Finance, 2001). Apart from these policy factors, it is generally believed that sound macroeconomic management, sustained economic growth, and the presence of a well functioning financial system have made Malaysia an attractive prospect for FDI. (Ministry of Finance, 2001). Foreign direct investment (FDI) has been seen as a key driver underlying the strong growth performance experienced by the Malaysian economy. Policy reforms, including the introduction of the Investment Incentives Act 1968, the establishment of FTZs in the early 1970s, and the provision of export incentives alongside the acceleration of open policy in the 1980s, led to a surge of FDI in the late 1980s. WHERE FROM HERE? In determining the future of Malaysia, the government has implemented the National Vision Policy (NVP) First we need to be independent. Local market too protected by the government. Proton. CamPro CONCLUSION To sum up, the economic growth was mainly a result of government outward-oriented policy stance government redistributive policies The profile of the Malaysian economy has changed radically since 1970. It is no longer dependent on a few primary commodities. Its production base has broadened, with manufacturing accounting for a growing share of national output and employment. The Malaysian economy has become more open and outward looking over the years.

Comparing The Jewel in the Crown and Wuthering Heights Essay -- compar

Similarities in The Jewel in the Crown and Wuthering Heights      Ã‚  Ã‚  Ã‚  "He stood a stranger in this breathing world, An erring spirit from another hurl'd... What had he been?   What was he, thus unknown? Who walked their world, his lineage all unknown?   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   George Gordon, Lord Bryon (1788-1824)       This except of a poem from the Romantic period could be used to describe two characters from two different works of different time periods.   Heathcliff - the "dark-skinned gypsy" with the "manners of a gentleman"(WH 5) is the villain/hero of Emily Bronte's Wuthering Heights (1847) and Hari - the very English, Hindu-Indian, outcast/hero of Paul Scott's The Jewel in the Crown (1966) share many common characteristics.   Both represent a lower class of dark-skinned people that are disadvantaged by the times and societies that they live in.   Each fights outward prejudices as well as their own inner battles to determine self-worth.   Heathcliff and Hari find themselves in love with white-skinned women who represent the superior class in...